Rock Pine Partners
Efficiency at Scale: Financial Settlement Transformation in a Global Company
Who
Global Finance and Credit Card Company
Why
The company wanted to increase sales by providing customers, merchants, and partners with access to new and innovative financial products and services, consolidate and standardize global business processes onto a common platform, and lower operating costs.
How
Led vital areas of the design, development, and global rollout of a new high volume (approx. 100 billion transactions per yr.), multi-currency, financial settlement, and reporting system.
Worked with key stakeholders accross the globe to understand current business processes, gather requirements, create and manage the development plan, implement organizational change management, knowledge transfer, and roll out the new platform.
The transformational system standardized business processes, rules, and regulations by consolidating nearly a dozen non-integrated regional systems into a single global platform.
Results
The global project successfully went live on time and within budget, establishing a new common business framework. It allowed the release of many new product and service offerings, improved settlement cycle time, decreased the total number of customer support agents, reduced fraud, and created many operational efficiencies that translated into superior service, significant cost savings, and increased monitoring and security controls.
The advisory or consulting services described are strategic business management in nature and do not constitute legal, tax, accounting, or other licensed professional advice. Results reflect specific engagements and are not guaranteed or predictive of the results any other client may achieve; outcomes depend on unique and individual factors specific to each business. Nothing here creates an attorney-client, fiduciary, brokerage, or agency relationship.